Refund policy

At Fashions Queen, we want you to shop with confidence. This Refund Policy explains our requirements and procedures for returns, refunds, exchanges, damaged items, and order cancellations.

RETURN TIMEFRAME

You may request a return within 30 days of the delivery date.

Requests submitted after this period may not be eligible for return or refund.

RETURN ELIGIBILITY

To qualify for a return, items must generally meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The item must be returned in its original condition.
  • Original packaging should be included when applicable.
  • Original tags, labels, and included accessories must remain intact.
  • Proof of purchase, such as an order confirmation or receipt, may be required.

Items that do not meet these requirements may not be accepted for return.

NON-RETURNABLE ITEMS

We may decline returns for:

  • Items that have been worn, washed, damaged, altered, or misused after delivery.
  • Items returned without required packaging, tags, labels, or accessories.
  • Return requests made after the applicable 30-day return period.
  • Products clearly identified as final sale or non-returnable at the time of purchase.

RETURN SHIPPING AND FEES

Once a return has been approved, you must follow the return instructions provided by Fashions Queen.

If we provide a prepaid return shipping label for an approved return, the applicable return shipping cost may be covered by us.

No restocking or handling fee will be charged for an approved return unless otherwise disclosed before the return is processed.

HOW TO REQUEST A RETURN

To request a return:

  1. Contact Fashions Queen customer support and provide your order number and reason for the return.
  2. Wait for approval and follow the return instructions provided by our support team.
  3. Package the item carefully to help prevent damage during shipping.
  4. Include applicable original packaging, tags, labels, and accessories.
  5. Use the return method or shipping label provided in the return instructions.
  6. Keep your shipment tracking information until the return has been completed.

Unauthorized or improperly packaged returns may be delayed, refused, or sent back to the customer.

EXCHANGES

Fashions Queen may not offer direct exchanges for different sizes, colors, or products.

If you would like a different item, you may need to return the original item for a refund and place a new order for the desired product, subject to return approval.

REFUND PROCESSING

After your returned item has been received and inspected:

  • Approved refunds are generally processed within 7 business days.
  • Refunds are normally issued to the original payment method used for the purchase.
  • You may receive confirmation once your refund has been initiated.

After a refund is processed, your bank or payment provider may require additional time for the funds to appear in your account.

If you believe that you should have received a refund but the applicable processing period has passed, please contact our customer support team.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains an incorrect item, please contact Fashions Queen within 30 days of delivery.

To help us review the issue, please provide:

  • Your order number
  • A clear photograph of the item received
  • Photographs of the packaging
  • A photograph of the shipping label
  • A brief description of the issue

After reviewing the information, we may provide an appropriate resolution, which may include a replacement or refund.

If tracking information shows that a package was delivered but you cannot locate it, we may work with the shipping carrier to investigate the delivery.

ORDER CANCELLATION POLICY

An order may be eligible for cancellation if the cancellation request is received before the order has entered processing or has been shipped.

If you need to cancel an order, please contact Fashions Queen as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under the applicable return procedure.

CONTACT INFORMATION

If you have questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Store Name: Fashions Queen
Website: fashionsqueen.shop
Address: 331 Kingston Ave, Brooklyn, NY 11213, United States
Phone: +1 718-756-7473
Email: support@fashionsqueen.shop

Opening Hours

Sunday – Thursday: 11:00 AM - 7:00 PM
Saturday: Closed
Sunday: 12:00 M - 2;00 PM

Time Zone: Eastern Standard Time